What is your return policy?

If your order arrived damaged, let us know within 30 days so we can replace it as part of our 30-Day Customer Happiness Guarantee. Photos are required as proof of damage and to help us improve our packaging process. Otherwise, we cannot offer returns or exchanges at this time.

Where do you ship?

We currently ship to Edmonton and Calgary, Alberta.

What if I need to change my order?

If you need to make a change to your order please contact us as soon as possible. We process orders quickly but will do our best to address your request.

When can I expect my order to ship?

Orders with standard shipping will ship within 2-6 business days. Tracking information will be automatically sent to your email. Once in transit, packages take 1-4 business days to arrive.

What are you shipping rates?

We’re currently offering free standard shipping on all online orders within Alberta. There are no minimums that you have to meet to enjoy this perk.

How can customers contact support for shipping-related inquiries?

Please contact us at vivero.canada@gmail.com